{"id":15127,"date":"2025-09-26T14:44:19","date_gmt":"2025-09-26T14:44:19","guid":{"rendered":"https:\/\/dev.borealamgmt.com\/formation-grand-public\/gerer-les-conflits-de-maniere-proactive-19-novembre-2025\/"},"modified":"2025-10-27T22:07:37","modified_gmt":"2025-10-27T22:07:37","slug":"gerer-les-conflits-de-maniere-proactive-19-novembre-2025","status":"publish","type":"page","link":"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/gerer-les-conflits-de-maniere-proactive-19-novembre-2025\/","title":{"rendered":"G\u00e9rer les conflits de mani\u00e8re proactive &#8211; 19 novembre 2025"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15127\" class=\"elementor elementor-15127 elementor-15122\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76ade919 e-flex e-con-boxed e-con e-parent\" data-id=\"76ade919\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-735c0c58 elementor-widget elementor-widget-spacer\" data-id=\"735c0c58\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c50f127 elementor-widget elementor-widget-heading\" data-id=\"7c50f127\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">G\u00e9rer les conflits de mani\u00e8re proactive<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24176d9 elementor-widget elementor-widget-text-editor\" data-id=\"24176d9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>19 novembre | Montr\u00e9al | 975<\/strong><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4687776b elementor-widget elementor-widget-text-editor\" data-id=\"4687776b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Ma\u00eetrisez l&rsquo;art de naviguer dans des situations et des conversations difficiles avec diplomatie, tact et cr\u00e9dibilit\u00e9.  <\/span><\/p><p><span style=\"font-weight: 400;\">Apprenez \u00e0 identifier les causes profondes des conflits interpersonnels tout en am\u00e9liorant votre conscience de soi et en approfondissant votre compr\u00e9hension des autres.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31f88e31 elementor-widget elementor-widget-button\" data-id=\"31f88e31\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/forms.gle\/fNqGk5o1LUNSUKoL7\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Group_3142\" viewBox=\"0 0 24.66 13.62\"><defs><style>      .st0 {        fill: #c6b8f0;      }    <\/style><\/defs><path id=\"Path_189\" class=\"st0\" d=\"M12.86,0v4.04l1.2,1.2,1.57,1.57-1.57,1.57-1.2,1.2v4.04l11.79-6.81L12.86,0Z\"><\/path><rect id=\"Rectangle_253\" class=\"st0\" y=\"5.11\" width=\"11.23\" height=\"3.41\"><\/rect><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">registre<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7aa7538 elementor-widget elementor-widget-spacer\" data-id=\"7aa7538\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-534e32bf e-flex e-con-boxed e-con e-parent\" data-id=\"534e32bf\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2223bf75 elementor-widget elementor-widget-spacer\" data-id=\"2223bf75\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62d91ac3 elementor-widget elementor-widget-heading\" data-id=\"62d91ac3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Public cible<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6493573d elementor-widget elementor-widget-text-editor\" data-id=\"6493573d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Tout le monde<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-437ba046 e-flex e-con-boxed e-con e-parent\" data-id=\"437ba046\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24407421 elementor-widget elementor-widget-spacer\" data-id=\"24407421\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ed5b51 elementor-widget elementor-widget-text-editor\" data-id=\"9ed5b51\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Avoir la capacit\u00e9 de g\u00e9rer des dynamiques difficiles et complexes, o\u00f9 des perspectives diff\u00e9rentes peuvent d\u00e9g\u00e9n\u00e9rer en conflits inutiles, est une comp\u00e9tence essentielle pour les organisations qui traversent des p\u00e9riodes d&rsquo;incertitude et de d\u00e9fis, ou des p\u00e9riodes de changement. Un conflit non r\u00e9solu au sein d&rsquo;une \u00e9quipe peut entra\u00eener un d\u00e9sengagement, une perte de productivit\u00e9 et des cons\u00e9quences potentielles sur la sant\u00e9 et la s\u00e9curit\u00e9. Ce programme comprend donc une auto-\u00e9valuation et des exercices pratiques. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-327426e0 elementor-widget elementor-widget-spacer\" data-id=\"327426e0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c5be997 e-flex e-con-boxed e-con e-parent\" data-id=\"7c5be997\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45004fbe elementor-widget elementor-widget-spacer\" data-id=\"45004fbe\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9005246 elementor-hidden-mobile e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"9005246\" data-element_type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal&quot;:&quot;start&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"151016006\" aria-label=\"Onglets. Ouvrez des \u00e9l\u00e9ments avec Entrer ou Espace, fermez-les avec Echape et naviguez \u00e0 l&#039;aide des touches fl\u00e9ch\u00e9es.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1510160061\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1510160061\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tR\u00e9sultats\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1510160062\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1510160062\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tPrincipes d'orientation de la conception\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1510160063\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1510160063\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tObjectifs\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1510160061\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1510160061\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-1810e7a e-con-full e-flex e-con e-child\" data-id=\"1810e7a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4194ea27 elementor-widget elementor-widget-text-editor\" data-id=\"4194ea27\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Ce programme est con\u00e7u pour aider les participants \u00e0 reconna\u00eetre les causes des conflits interpersonnels, \u00e0 prendre conscience de leurs pr\u00e9f\u00e9rences et de leurs habitudes et \u00e0 explorer des strat\u00e9gies pratiques qui leur permettront d&rsquo;\u00eatre plus \u00e0 l&rsquo;aise et plus efficaces dans la gestion proactive et assertive des conversations difficiles.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1105cf4e elementor-widget elementor-widget-button\" data-id=\"1105cf4e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/forms.gle\/fNqGk5o1LUNSUKoL7\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Group_3142\" viewBox=\"0 0 24.66 13.62\"><defs><style>      .st0 {        fill: #c6b8f0;      }    <\/style><\/defs><path id=\"Path_189\" class=\"st0\" d=\"M12.86,0v4.04l1.2,1.2,1.57,1.57-1.57,1.57-1.2,1.2v4.04l11.79-6.81L12.86,0Z\"><\/path><rect id=\"Rectangle_253\" class=\"st0\" y=\"5.11\" width=\"11.23\" height=\"3.41\"><\/rect><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">registre<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1510160062\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1510160062\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-60213e8f e-con-full e-flex e-con e-child\" data-id=\"60213e8f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa985ff elementor-widget elementor-widget-text-editor\" data-id=\"aa985ff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Nous apprenons tous diff\u00e9remment. La conception de Boreala Management est inclusive et prend en compte toute une s\u00e9rie de besoins et de pr\u00e9f\u00e9rences des participants afin de garantir un environnement d&rsquo;apprentissage optimal et psychologiquement s\u00fbr.  Nous int\u00e9grons des activit\u00e9s d&rsquo;apprentissage par l&rsquo;exp\u00e9rience, des exercices de recherche pour la r\u00e9flexion, des lignes directrices pour la conceptualisation et des outils simples (polycopi\u00e9s) pour l&rsquo;application du contenu sur le lieu de travail.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1510160063\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1510160063\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-4dc7b1d1 e-con-full e-flex e-con e-child\" data-id=\"4dc7b1d1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29c7bfa elementor-widget elementor-widget-text-editor\" data-id=\"29c7bfa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Les \u00e9l\u00e9ments cl\u00e9s de la communication et la mani\u00e8re dont nous recevons et traitons l&rsquo;information<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comment \u00e9couter avec attention et communiquer avec intention<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comment recadrer les conflits dans le but d&rsquo;accro\u00eetre les r\u00e9sultats positifs ?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comment identifier les sch\u00e9mas de conflit personnels et leurs d\u00e9clencheurs potentiels ?  <\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Diff\u00e9rentes approches pour g\u00e9rer les conflits (\u00e0 l&rsquo;aide de l&rsquo;\u00e9valuation du mode de conflit Thomas-Kilmann pour une meilleure connaissance de soi).<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comment accro\u00eetre l&#8217;empathie et la compr\u00e9hension des autres et ajuster son approche pour \u00e9viter les r\u00e9actions d\u00e9fensives ?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Approches pour d\u00e9livrer des messages cl\u00e9s avec assurance et tact, avec un cadre de r\u00e9solution des conflits \u00e9tape par \u00e9tape (mod\u00e8le A-E-I-O-U).<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e3cdca elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-n-accordion\" data-id=\"4e3cdca\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8200\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-8200\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> R\u00c9SULTATS <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 32.33 32.33\"><defs><style>      .st0 {        fill: #f3ecda;      }    <\/style><\/defs><g id=\"Group_3489\"><path id=\"Path_1647\" class=\"st0\" d=\"M12.06,11.55H0v8.22h32.33v-8.22H12.06Z\"><\/path><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32.333\" height=\"32.333\" viewBox=\"0 0 32.333 32.333\"><g id=\"Group_3489\" data-name=\"Group 3489\" transform=\"translate(-1707.332 -1653.333)\"><path id=\"Path_1596\" data-name=\"Path 1596\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1685.666) rotate(-90)\" fill=\"#f3ecda\"><\/path><path id=\"Path_1647\" data-name=\"Path 1647\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1652.832)\" fill=\"#f3ecda\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8200\" class=\"elementor-element elementor-element-5a7d58b e-con-full e-flex e-con e-child\" data-id=\"5a7d58b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8200\" class=\"elementor-element elementor-element-58ed692 e-flex e-con-boxed e-con e-child\" data-id=\"58ed692\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56b6cc4 elementor-widget elementor-widget-text-editor\" data-id=\"56b6cc4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Ce programme est con\u00e7u pour aider les participants \u00e0 reconna\u00eetre les causes des conflits interpersonnels, \u00e0 prendre conscience de leurs pr\u00e9f\u00e9rences et de leurs habitudes et \u00e0 explorer des strat\u00e9gies pratiques qui leur permettront d&rsquo;\u00eatre plus \u00e0 l&rsquo;aise et plus efficaces dans la gestion proactive et assertive des conversations difficiles.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8201\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8201\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> PRINCIPES D'ORIENTATION DE LA CONCEPTION <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 32.33 32.33\"><defs><style>      .st0 {        fill: #f3ecda;      }    <\/style><\/defs><g id=\"Group_3489\"><path id=\"Path_1647\" class=\"st0\" d=\"M12.06,11.55H0v8.22h32.33v-8.22H12.06Z\"><\/path><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32.333\" height=\"32.333\" viewBox=\"0 0 32.333 32.333\"><g id=\"Group_3489\" data-name=\"Group 3489\" transform=\"translate(-1707.332 -1653.333)\"><path id=\"Path_1596\" data-name=\"Path 1596\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1685.666) rotate(-90)\" fill=\"#f3ecda\"><\/path><path id=\"Path_1647\" data-name=\"Path 1647\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1652.832)\" fill=\"#f3ecda\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8201\" class=\"elementor-element elementor-element-5ef1397 e-con-full e-flex e-con e-child\" data-id=\"5ef1397\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-567fa00 elementor-widget elementor-widget-text-editor\" data-id=\"567fa00\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Nous apprenons tous diff\u00e9remment. Au fond, la conception de Boreala Management est inclusive et prend en compte toute une s\u00e9rie de besoins et de pr\u00e9f\u00e9rences des participants pour garantir un environnement d&rsquo;apprentissage optimal et psychologiquement s\u00fbr. Nous int\u00e9grons des activit\u00e9s d&rsquo;apprentissage par l&rsquo;exp\u00e9rience, des exercices de recherche pour la r\u00e9flexion, des lignes directrices pour la conceptualisation et des outils simples (polycopi\u00e9s) pour l&rsquo;application du contenu sur le lieu de travail.  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8202\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8202\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> OBJECTIFS <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 32.33 32.33\"><defs><style>      .st0 {        fill: #f3ecda;      }    <\/style><\/defs><g id=\"Group_3489\"><path id=\"Path_1647\" class=\"st0\" d=\"M12.06,11.55H0v8.22h32.33v-8.22H12.06Z\"><\/path><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32.333\" height=\"32.333\" viewBox=\"0 0 32.333 32.333\"><g id=\"Group_3489\" data-name=\"Group 3489\" transform=\"translate(-1707.332 -1653.333)\"><path id=\"Path_1596\" data-name=\"Path 1596\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1685.666) rotate(-90)\" fill=\"#f3ecda\"><\/path><path id=\"Path_1647\" data-name=\"Path 1647\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1652.832)\" fill=\"#f3ecda\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8202\" class=\"elementor-element elementor-element-a1e7c00 e-flex e-con-boxed e-con e-child\" data-id=\"a1e7c00\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4e6a55 elementor-widget elementor-widget-text-editor\" data-id=\"e4e6a55\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Les \u00e9l\u00e9ments cl\u00e9s de la communication et la mani\u00e8re dont nous recevons et traitons l&rsquo;information<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comment \u00e9couter avec attention et communiquer avec intention<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comment recadrer les conflits dans le but d&rsquo;accro\u00eetre les r\u00e9sultats positifs ?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comment identifier les sch\u00e9mas de conflit personnels et leurs d\u00e9clencheurs potentiels ?  <\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Diff\u00e9rentes approches pour g\u00e9rer les conflits (\u00e0 l&rsquo;aide de l&rsquo;\u00e9valuation du mode de conflit Thomas-Kilmann pour une meilleure connaissance de soi).<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comment accro\u00eetre l&#8217;empathie et la compr\u00e9hension des autres et ajuster son approche pour \u00e9viter les r\u00e9actions d\u00e9fensives ?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Approches pour d\u00e9livrer des messages cl\u00e9s avec assurance et tact, avec un cadre de r\u00e9solution des conflits \u00e9tape par \u00e9tape (mod\u00e8le A-E-I-O-U).<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b44f25c elementor-mobile-align-justify elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-button\" data-id=\"b44f25c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/dev.borealamgmt.com\/fr\/inscription-ouverte-a-borealarise-formulaire-de-contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Group_3142\" viewBox=\"0 0 24.66 13.62\"><defs><style>      .st0 {        fill: #c6b8f0;      }    <\/style><\/defs><path id=\"Path_189\" class=\"st0\" d=\"M12.86,0v4.04l1.2,1.2,1.57,1.57-1.57,1.57-1.2,1.2v4.04l11.79-6.81L12.86,0Z\"><\/path><rect id=\"Rectangle_253\" class=\"st0\" y=\"5.11\" width=\"11.23\" height=\"3.41\"><\/rect><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">S'inscrire<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bb671b0 elementor-widget elementor-widget-spacer\" data-id=\"7bb671b0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2dec2f1d e-flex e-con-boxed e-con e-parent\" data-id=\"2dec2f1d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-791908bd elementor-widget elementor-widget-spacer\" data-id=\"791908bd\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ee39cc9 elementor-widget elementor-widget-heading\" data-id=\"2ee39cc9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Parcours d'apprentissage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1270cc8b elementor-widget elementor-widget-spacer\" data-id=\"1270cc8b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68d0c1e6 elementor-widget elementor-widget-n-accordion\" data-id=\"68d0c1e6\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1750\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1750\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Une communication efficace <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 32.33 32.33\"><defs><style>      .st0 {        fill: #f3ecda;      }    <\/style><\/defs><g id=\"Group_3489\"><path id=\"Path_1647\" class=\"st0\" d=\"M12.06,11.55H0v8.22h32.33v-8.22H12.06Z\"><\/path><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32.333\" height=\"32.333\" viewBox=\"0 0 32.333 32.333\"><g id=\"Group_3489\" data-name=\"Group 3489\" transform=\"translate(-1707.332 -1653.333)\"><path id=\"Path_1596\" data-name=\"Path 1596\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1685.666) rotate(-90)\" fill=\"#f3ecda\"><\/path><path id=\"Path_1647\" data-name=\"Path 1647\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1652.832)\" fill=\"#f3ecda\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1750\" class=\"elementor-element elementor-element-1a02adff e-con-full e-flex e-con e-child\" data-id=\"1a02adff\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1750\" class=\"elementor-element elementor-element-4213a798 e-flex e-con-boxed e-con e-child\" data-id=\"4213a798\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ef90980 elementor-widget elementor-widget-text-editor\" data-id=\"6ef90980\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reconna\u00eetre la complexit\u00e9 des styles et des approches individuels<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00c9couter avec l&rsquo;intention de comprendre<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Communiquer clairement et avec empathie<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1751\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1751\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Style de gestion des conflits <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 32.33 32.33\"><defs><style>      .st0 {        fill: #f3ecda;      }    <\/style><\/defs><g id=\"Group_3489\"><path id=\"Path_1647\" class=\"st0\" d=\"M12.06,11.55H0v8.22h32.33v-8.22H12.06Z\"><\/path><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32.333\" height=\"32.333\" viewBox=\"0 0 32.333 32.333\"><g id=\"Group_3489\" data-name=\"Group 3489\" transform=\"translate(-1707.332 -1653.333)\"><path id=\"Path_1596\" data-name=\"Path 1596\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1685.666) rotate(-90)\" fill=\"#f3ecda\"><\/path><path id=\"Path_1647\" data-name=\"Path 1647\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1652.832)\" fill=\"#f3ecda\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1751\" class=\"elementor-element elementor-element-22c85efe e-con-full e-flex e-con e-child\" data-id=\"22c85efe\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61c6805c elementor-widget elementor-widget-text-editor\" data-id=\"61c6805c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comprendre votre style et votre approche des conflits<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Appliquer l&rsquo;instrument de mesure du mode de conflit Thomas-Kilmann (TKI)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Appliquer le mod\u00e8le A-E-I-O-U de gestion des conflits  <\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1752\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1752\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> G\u00e9rer les personnes difficiles <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 32.33 32.33\"><defs><style>      .st0 {        fill: #f3ecda;      }    <\/style><\/defs><g id=\"Group_3489\"><path id=\"Path_1647\" class=\"st0\" d=\"M12.06,11.55H0v8.22h32.33v-8.22H12.06Z\"><\/path><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32.333\" height=\"32.333\" viewBox=\"0 0 32.333 32.333\"><g id=\"Group_3489\" data-name=\"Group 3489\" transform=\"translate(-1707.332 -1653.333)\"><path id=\"Path_1596\" data-name=\"Path 1596\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1685.666) rotate(-90)\" fill=\"#f3ecda\"><\/path><path id=\"Path_1647\" data-name=\"Path 1647\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1652.832)\" fill=\"#f3ecda\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1752\" class=\"elementor-element elementor-element-72ffdcde e-con-full e-flex e-con e-child\" data-id=\"72ffdcde\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1d5a76 elementor-widget elementor-widget-text-editor\" data-id=\"b1d5a76\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identifiez les types de personnalit\u00e9s qui vous posent probl\u00e8me<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00c9valuer votre exp\u00e9rience des conflits et de l&rsquo;affirmation de soi<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consolider les le\u00e7ons tir\u00e9es de situations difficiles pass\u00e9es<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1753\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1753\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Modifier les sch\u00e9mas de conflit <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 32.33 32.33\"><defs><style>      .st0 {        fill: #f3ecda;      }    <\/style><\/defs><g id=\"Group_3489\"><path id=\"Path_1647\" class=\"st0\" d=\"M12.06,11.55H0v8.22h32.33v-8.22H12.06Z\"><\/path><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32.333\" height=\"32.333\" viewBox=\"0 0 32.333 32.333\"><g id=\"Group_3489\" data-name=\"Group 3489\" transform=\"translate(-1707.332 -1653.333)\"><path id=\"Path_1596\" data-name=\"Path 1596\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1685.666) rotate(-90)\" fill=\"#f3ecda\"><\/path><path id=\"Path_1647\" data-name=\"Path 1647\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1652.832)\" fill=\"#f3ecda\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1753\" class=\"elementor-element elementor-element-41fc3280 e-flex e-con-boxed e-con e-child\" data-id=\"41fc3280\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b375671 elementor-widget elementor-widget-text-editor\" data-id=\"b375671\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Aborder les conversations difficiles avec une intention clairement positive<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Appliquer avec succ\u00e8s les techniques de gestion des conflits sur votre lieu de travail<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57248572 elementor-widget elementor-widget-spacer\" data-id=\"57248572\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26a377c7 elementor-widget elementor-widget-text-editor\" data-id=\"26a377c7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>REMARQUE<\/strong>: <em>Cette formation a \u00e9t\u00e9 con\u00e7ue pour environ 8 \u00e0 10 participants. Tout changement (par exemple, un public de niveau mixte, un plus grand nombre de personnes ou des journ\u00e9es de formation plus courtes) peut n\u00e9cessiter des modifications afin de garantir une exp\u00e9rience d&rsquo;apprentissage optimale.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13f2d162 elementor-widget elementor-widget-button\" data-id=\"13f2d162\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/forms.gle\/fNqGk5o1LUNSUKoL7\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Group_3142\" viewBox=\"0 0 24.66 13.62\"><defs><style>      .st0 {        fill: #c6b8f0;      }    <\/style><\/defs><path id=\"Path_189\" class=\"st0\" d=\"M12.86,0v4.04l1.2,1.2,1.57,1.57-1.57,1.57-1.2,1.2v4.04l11.79-6.81L12.86,0Z\"><\/path><rect id=\"Rectangle_253\" class=\"st0\" y=\"5.11\" width=\"11.23\" height=\"3.41\"><\/rect><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">registre<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a5ff569 elementor-widget elementor-widget-spacer\" data-id=\"2a5ff569\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-295acd1 e-flex e-con-boxed e-con e-parent\" data-id=\"295acd1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ba5b89 elementor-widget elementor-widget-spacer\" data-id=\"6ba5b89\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a12f63 elementor-widget elementor-widget-heading\" data-id=\"5a12f63\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Voir plus de programmes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5df46cd elementor-widget__width-auto elementor-hidden-desktop elementor-widget elementor-widget-html\" data-id=\"5df46cd\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"posts-navigation\">\r\n    <button class=\"nav-btn prev\" onclick=\"scrollPosts('left', this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Blue_Button-_Carousel_Left.svg\" alt=\"Pr\u00e9c\u00e9dent\" style=\"width: 50px; height: 50px;\">\r\n    <\/button>\r\n    <button class=\"nav-btn next\" onclick=\"scrollPosts('right', this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/06\/Play-button.svg\" alt=\"Suivant\" style=\"width: 50px; height: 50px;\">\r\n    <\/button>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3090fa elementor-widget__width-auto elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-html\" data-id=\"d3090fa\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"posts-navigation\">\r\n    <button class=\"nav-btn prev\" onclick=\"scrollPosts('left', this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Blue_Button-_Carousel_Left.svg\" alt=\"Pr\u00e9c\u00e9dent\" style=\"width: 50px; height: 50px;\">\r\n    <\/button>\r\n    <button class=\"nav-btn next\" onclick=\"scrollPosts('right', this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/06\/Play-button.svg\" alt=\"Suivant\" style=\"width: 50px; height: 50px;\">\r\n    <\/button>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-051e671 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-loop-grid\" data-id=\"051e671\" data-element_type=\"widget\" data-settings=\"{&quot;template_id&quot;:13153,&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;_skin&quot;:&quot;post&quot;,&quot;columns&quot;:&quot;3&quot;,&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;[data-elementor-type=\\&quot;loop-item\\&quot;]&quot;,&quot;row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-grid.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-loop-container elementor-grid\" role=\"list\">\n\t\t<style id=\"loop-13153\">.elementor-13153 .elementor-element.elementor-element-bee6e43{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-13153 .elementor-element.elementor-element-9196036 > .elementor-widget-container{margin:0px 0px 0px 0px;}.elementor-13153 .elementor-element.elementor-element-4e49a90{--display:flex;--min-height:200px;--margin-top:-20px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:25px;--padding-bottom:25px;--padding-left:25px;--padding-right:25px;}.elementor-13153 .elementor-element.elementor-element-4e49a90:not(.elementor-motion-effects-element-type-background), .elementor-13153 .elementor-element.elementor-element-4e49a90 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#003C52;}.elementor-widget-heading .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-13153 .elementor-element.elementor-element-291cbb6 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-13153 .elementor-element.elementor-element-291cbb6 .elementor-heading-title{font-family:\"Causten\", Sans-serif;font-size:18px;font-weight:700;color:#C6B8F0;}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-13153 .elementor-element.elementor-element-12481e4 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-13153 .elementor-element.elementor-element-12481e4{font-family:\"Causten\", Sans-serif;font-size:16px;font-weight:400;color:#FFFFFF;}.elementor-widget-button .elementor-button{background-color:var( --e-global-color-accent );font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );}.elementor-13153 .elementor-element.elementor-element-895062d .elementor-button{background-color:#E9E9E900;font-family:\"Causten\", Sans-serif;font-weight:700;text-transform:uppercase;text-decoration:underline;fill:#FFFFFF;color:#FFFFFF;}.elementor-13153 .elementor-element.elementor-element-895062d > .elementor-widget-container{margin:10px 0px 0px -20px;padding:0px 0px 0px 0px;}.elementor-13153 .elementor-element.elementor-element-895062d .elementor-button-content-wrapper{flex-direction:row-reverse;}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"13153\" class=\"elementor elementor-13153 elementor-12302 e-loop-item e-loop-item-13270 post-13270 training-open-enrolm type-training-open-enrolm status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-bee6e43 e-flex e-con-boxed e-con e-parent\" data-id=\"bee6e43\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9196036 elementor-widget elementor-widget-image\" data-id=\"9196036\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/elementor\/thumbs\/Boreala-Management-38-rasflofbz7zx8yr7weeqnrf8u8vn2pqhlthguul224.png\" title=\"Boreala Management (38)\" alt=\"Boreala Management (38)\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e49a90 e-con-full e-flex e-con e-child\" data-id=\"4e49a90\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-291cbb6 elementor-widget elementor-widget-heading\" data-id=\"291cbb6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comp\u00e9tences avanc\u00e9es en mati\u00e8re de n\u00e9gociation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12481e4 elementor-widget elementor-widget-text-editor\" data-id=\"12481e4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLib\u00e9rez le pouvoir de persuasion et transformez les interactions en succ\u00e8s collaboratif pour transformer les r\u00e9sultats dans n&rsquo;importe quel sc\u00e9nario de n\u00e9gociation.  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-895062d elementor-widget elementor-widget-button\" data-id=\"895062d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/dev.borealamgmt.com\/borealarise-open-enrolment\/advanced-negotiation-skills\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Group_3142\" viewBox=\"0 0 24.66 13.62\"><defs><style>      .st0 {        fill: #c6b8f0;      }    <\/style><\/defs><path id=\"Path_189\" class=\"st0\" d=\"M12.86,0v4.04l1.2,1.2,1.57,1.57-1.57,1.57-1.2,1.2v4.04l11.79-6.81L12.86,0Z\"><\/path><rect id=\"Rectangle_253\" class=\"st0\" y=\"5.11\" width=\"11.23\" height=\"3.41\"><\/rect><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"13153\" class=\"elementor elementor-13153 elementor-12302 e-loop-item e-loop-item-13269 post-13269 training-open-enrolm type-training-open-enrolm status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-bee6e43 e-flex e-con-boxed e-con e-parent\" data-id=\"bee6e43\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9196036 elementor-widget elementor-widget-image\" data-id=\"9196036\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/elementor\/thumbs\/Boreala-Management-35-rasf9cridf4l10nnv2mtyvdogdme5kt6ktkac8uvn0.png\" title=\"Boreala Management (35)\" alt=\"Boreala Management (35)\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e49a90 e-con-full e-flex e-con e-child\" data-id=\"4e49a90\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-291cbb6 elementor-widget elementor-widget-heading\" data-id=\"291cbb6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L'essentiel du service \u00e0 la client\u00e8le (1 jour)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12481e4 elementor-widget elementor-widget-text-editor\" data-id=\"12481e4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDonnez aux \u00e9quipes les outils n\u00e9cessaires pour ma\u00eetriser les comp\u00e9tences, les attitudes et les strat\u00e9gies d&rsquo;un service exceptionnel afin de gagner et de conserver des clients avec plus de facilit\u00e9 et d&rsquo;efficacit\u00e9.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-895062d elementor-widget elementor-widget-button\" data-id=\"895062d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/dev.borealamgmt.com\/borealarise-open-enrolment\/customer-service-essentials\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Group_3142\" viewBox=\"0 0 24.66 13.62\"><defs><style>      .st0 {        fill: #c6b8f0;      }    <\/style><\/defs><path id=\"Path_189\" class=\"st0\" d=\"M12.86,0v4.04l1.2,1.2,1.57,1.57-1.57,1.57-1.2,1.2v4.04l11.79-6.81L12.86,0Z\"><\/path><rect id=\"Rectangle_253\" class=\"st0\" y=\"5.11\" width=\"11.23\" height=\"3.41\"><\/rect><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"13153\" class=\"elementor elementor-13153 elementor-12302 e-loop-item e-loop-item-13268 post-13268 training-open-enrolm type-training-open-enrolm status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-bee6e43 e-flex e-con-boxed e-con e-parent\" data-id=\"bee6e43\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9196036 elementor-widget elementor-widget-image\" data-id=\"9196036\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/elementor\/thumbs\/Boreala-Management-37-rasfflexqto43tlcf9qo0soufgv498l13phc1dlsbw.png\" title=\"Boreala Management (37)\" alt=\"Boreala Management (37)\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e49a90 e-con-full e-flex e-con e-child\" data-id=\"4e49a90\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-291cbb6 elementor-widget elementor-widget-heading\" data-id=\"291cbb6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L'essentiel du service \u00e0 la client\u00e8le<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12481e4 elementor-widget elementor-widget-text-editor\" data-id=\"12481e4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDonnez aux \u00e9quipes les outils n\u00e9cessaires pour ma\u00eetriser les comp\u00e9tences, les attitudes et les strat\u00e9gies d&rsquo;un service exceptionnel afin de gagner et de conserver des clients avec plus de facilit\u00e9 et d&rsquo;efficacit\u00e9.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-895062d elementor-widget elementor-widget-button\" data-id=\"895062d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/dev.borealamgmt.com\/borealarise-open-enrolment\/customer-service-essentials-2-days\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Group_3142\" viewBox=\"0 0 24.66 13.62\"><defs><style>      .st0 {        fill: #c6b8f0;      }    <\/style><\/defs><path id=\"Path_189\" class=\"st0\" d=\"M12.86,0v4.04l1.2,1.2,1.57,1.57-1.57,1.57-1.2,1.2v4.04l11.79-6.81L12.86,0Z\"><\/path><rect id=\"Rectangle_253\" class=\"st0\" y=\"5.11\" width=\"11.23\" height=\"3.41\"><\/rect><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22c7b7e elementor-widget elementor-widget-spacer\" data-id=\"22c7b7e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56edf386 e-flex e-con-boxed e-con e-parent\" data-id=\"56edf386\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5967e579 e-con-full e-flex e-con e-child\" data-id=\"5967e579\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b0e3bbc elementor-widget elementor-widget-spacer\" data-id=\"5b0e3bbc\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35fb0537 elementor-widget elementor-widget-image\" data-id=\"35fb0537\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/06\/Icon_Motif-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2267\" alt=\"\" srcset=\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/06\/Icon_Motif-150x150.png 150w, https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/06\/Icon_Motif-300x300.png 300w, https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/06\/Icon_Motif-100x100.png 100w, https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/06\/Icon_Motif.png 503w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39697e10 elementor-widget elementor-widget-heading\" data-id=\"39697e10\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pour en savoir plus sur <br>, consultez nos options de formation.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11724d2 elementor-hidden-desktop elementor-hidden-tablet elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"11724d2\" data-element_type=\"widget\" data-settings=\"{&quot;button_width&quot;:&quot;25&quot;,&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Aimant de plomb - BorealaRISE\" aria-label=\"Aimant de plomb - BorealaRISE\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"15127\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"11724d2\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"G\u00e9rer les conflits de mani\u00e8re proactive - 19 novembre 2025 - Gestion Bor\u00e9ala.\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"15127\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Nom\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Courriel\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-consent_checkbox elementor-col-100\">\n\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Je consens \u00e0 m&#039;abonner \u00e0 la lettre d&#039;information\" id=\"form-field-consent_checkbox-0\" name=\"form_fields[consent_checkbox]\"> <label for=\"form-field-consent_checkbox-0\">Je consens \u00e0 m'abonner \u00e0 la lettre d'information<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-25 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Group_3142\" viewBox=\"0 0 24.66 13.62\"><defs><style>      .st0 {        fill: #c6b8f0;      }    <\/style><\/defs><path id=\"Path_189\" class=\"st0\" d=\"M12.86,0v4.04l1.2,1.2,1.57,1.57-1.57,1.57-1.2,1.2v4.04l11.79-6.81L12.86,0Z\"><\/path><rect id=\"Rectangle_253\" class=\"st0\" y=\"5.11\" width=\"11.23\" height=\"3.41\"><\/rect><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-367857c1 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"367857c1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-864477d elementor-widget elementor-widget-spacer\" data-id=\"864477d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-465c0a76 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"465c0a76\" data-element_type=\"widget\" data-settings=\"{&quot;button_width&quot;:&quot;25&quot;,&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Aimant de plomb - BorealaRISE\" aria-label=\"Aimant de plomb - BorealaRISE\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"15127\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"465c0a76\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"G\u00e9rer les conflits de mani\u00e8re proactive - 19 novembre 2025 - Gestion Bor\u00e9ala.\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"15127\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Nom\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Courriel\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-consent_checkbox elementor-col-100\">\n\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Je consens \u00e0 m&#039;abonner \u00e0 la lettre d&#039;information\" id=\"form-field-consent_checkbox-0\" name=\"form_fields[consent_checkbox]\"> <label for=\"form-field-consent_checkbox-0\">Je consens \u00e0 m'abonner \u00e0 la lettre d'information<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-25 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Group_3142\" viewBox=\"0 0 24.66 13.62\"><defs><style>      .st0 {        fill: #c6b8f0;      }    <\/style><\/defs><path id=\"Path_189\" class=\"st0\" d=\"M12.86,0v4.04l1.2,1.2,1.57,1.57-1.57,1.57-1.2,1.2v4.04l11.79-6.81L12.86,0Z\"><\/path><rect id=\"Rectangle_253\" class=\"st0\" y=\"5.11\" width=\"11.23\" height=\"3.41\"><\/rect><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>G\u00e9rer les conflits de mani\u00e8re proactive 19 novembre | Montr\u00e9al | 975 Ma\u00eetrisez l&rsquo;art de naviguer dans des situations et des conversations difficiles avec diplomatie, tact et cr\u00e9dibilit\u00e9. Apprenez \u00e0 identifier les causes profondes des conflits interpersonnels tout en am\u00e9liorant votre conscience de soi et en approfondissant votre compr\u00e9hension des autres. registre Public cible Tout [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":13068,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-15127","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>G\u00e9rer les conflits de mani\u00e8re proactive - 19 novembre 2025 - Gestion Bor\u00e9ala.<\/title>\n<meta name=\"description\" content=\"Ce programme aide les participants \u00e0 reconna\u00eetre les causes des conflits, \u00e0 d\u00e9velopper la conscience de soi et \u00e0 appliquer des strat\u00e9gies pour g\u00e9rer les conflits avec confiance et efficacit\u00e9.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"G\u00e9rer les conflits de mani\u00e8re proactive - 19 novembre 2025 - Gestion Bor\u00e9ala.\" \/>\n<meta property=\"og:description\" content=\"Ce programme aide les participants \u00e0 reconna\u00eetre les causes des conflits, \u00e0 d\u00e9velopper la conscience de soi et \u00e0 appliquer des strat\u00e9gies pour g\u00e9rer les conflits avec confiance et efficacit\u00e9.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/gerer-les-conflits-de-maniere-proactive-19-novembre-2025\/\" \/>\n<meta property=\"og:site_name\" content=\"Gestion Bor\u00e9ala\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-27T22:07:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Blue_Button-_Carousel_Left.svg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/gerer-les-conflits-de-maniere-proactive-19-novembre-2025\/\",\"url\":\"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/gerer-les-conflits-de-maniere-proactive-19-novembre-2025\/\",\"name\":\"G\u00e9rer les conflits de mani\u00e8re proactive - 19 novembre 2025 - Gestion Bor\u00e9ala.\",\"isPartOf\":{\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/gerer-les-conflits-de-maniere-proactive-19-novembre-2025\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/gerer-les-conflits-de-maniere-proactive-19-novembre-2025\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Blue_Button-_Carousel_Left.svg\",\"datePublished\":\"2025-09-26T14:44:19+00:00\",\"dateModified\":\"2025-10-27T22:07:37+00:00\",\"description\":\"Ce programme aide les participants \u00e0 reconna\u00eetre les causes des conflits, \u00e0 d\u00e9velopper la conscience de soi et \u00e0 appliquer des strat\u00e9gies pour g\u00e9rer les conflits avec confiance et efficacit\u00e9.\",\"breadcrumb\":{\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/gerer-les-conflits-de-maniere-proactive-19-novembre-2025\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/gerer-les-conflits-de-maniere-proactive-19-novembre-2025\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/gerer-les-conflits-de-maniere-proactive-19-novembre-2025\/#primaryimage\",\"url\":\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Blue_Button-_Carousel_Left.svg\",\"contentUrl\":\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Blue_Button-_Carousel_Left.svg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/gerer-les-conflits-de-maniere-proactive-19-novembre-2025\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/dev.borealamgmt.com\/fr\/page-daccueil\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Inscription ouverte \u00e0 BorealaRISE\",\"item\":\"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"G\u00e9rer les conflits de mani\u00e8re proactive &#8211; 19 novembre 2025\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/#website\",\"url\":\"https:\/\/dev.borealamgmt.com\/fr\/\",\"name\":\"Bor\u00e9ala Management\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/dev.borealamgmt.com\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/#organization\",\"name\":\"Boreala Management\",\"url\":\"https:\/\/dev.borealamgmt.com\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Logo_Boreala-Management_Corporate-Colors.webp\",\"contentUrl\":\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Logo_Boreala-Management_Corporate-Colors.webp\",\"width\":2316,\"height\":985,\"caption\":\"Boreala Management\"},\"image\":{\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"G\u00e9rer les conflits de mani\u00e8re proactive - 19 novembre 2025 - Gestion Bor\u00e9ala.","description":"Ce programme aide les participants \u00e0 reconna\u00eetre les causes des conflits, \u00e0 d\u00e9velopper la conscience de soi et \u00e0 appliquer des strat\u00e9gies pour g\u00e9rer les conflits avec confiance et efficacit\u00e9.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"fr_FR","og_type":"article","og_title":"G\u00e9rer les conflits de mani\u00e8re proactive - 19 novembre 2025 - Gestion Bor\u00e9ala.","og_description":"Ce programme aide les participants \u00e0 reconna\u00eetre les causes des conflits, \u00e0 d\u00e9velopper la conscience de soi et \u00e0 appliquer des strat\u00e9gies pour g\u00e9rer les conflits avec confiance et efficacit\u00e9.","og_url":"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/gerer-les-conflits-de-maniere-proactive-19-novembre-2025\/","og_site_name":"Gestion Bor\u00e9ala","article_modified_time":"2025-10-27T22:07:37+00:00","og_image":[{"url":"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Blue_Button-_Carousel_Left.svg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/gerer-les-conflits-de-maniere-proactive-19-novembre-2025\/","url":"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/gerer-les-conflits-de-maniere-proactive-19-novembre-2025\/","name":"G\u00e9rer les conflits de mani\u00e8re proactive - 19 novembre 2025 - Gestion Bor\u00e9ala.","isPartOf":{"@id":"https:\/\/dev.borealamgmt.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/gerer-les-conflits-de-maniere-proactive-19-novembre-2025\/#primaryimage"},"image":{"@id":"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/gerer-les-conflits-de-maniere-proactive-19-novembre-2025\/#primaryimage"},"thumbnailUrl":"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Blue_Button-_Carousel_Left.svg","datePublished":"2025-09-26T14:44:19+00:00","dateModified":"2025-10-27T22:07:37+00:00","description":"Ce programme aide les participants \u00e0 reconna\u00eetre les causes des conflits, \u00e0 d\u00e9velopper la conscience de soi et \u00e0 appliquer des strat\u00e9gies pour g\u00e9rer les conflits avec confiance et efficacit\u00e9.","breadcrumb":{"@id":"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/gerer-les-conflits-de-maniere-proactive-19-novembre-2025\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/gerer-les-conflits-de-maniere-proactive-19-novembre-2025\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/gerer-les-conflits-de-maniere-proactive-19-novembre-2025\/#primaryimage","url":"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Blue_Button-_Carousel_Left.svg","contentUrl":"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Blue_Button-_Carousel_Left.svg"},{"@type":"BreadcrumbList","@id":"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/gerer-les-conflits-de-maniere-proactive-19-novembre-2025\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/dev.borealamgmt.com\/fr\/page-daccueil\/"},{"@type":"ListItem","position":2,"name":"Inscription ouverte \u00e0 BorealaRISE","item":"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/"},{"@type":"ListItem","position":3,"name":"G\u00e9rer les conflits de mani\u00e8re proactive &#8211; 19 novembre 2025"}]},{"@type":"WebSite","@id":"https:\/\/dev.borealamgmt.com\/fr\/#website","url":"https:\/\/dev.borealamgmt.com\/fr\/","name":"Bor\u00e9ala Management","description":"","publisher":{"@id":"https:\/\/dev.borealamgmt.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/dev.borealamgmt.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/dev.borealamgmt.com\/fr\/#organization","name":"Boreala Management","url":"https:\/\/dev.borealamgmt.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/dev.borealamgmt.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Logo_Boreala-Management_Corporate-Colors.webp","contentUrl":"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Logo_Boreala-Management_Corporate-Colors.webp","width":2316,"height":985,"caption":"Boreala Management"},"image":{"@id":"https:\/\/dev.borealamgmt.com\/fr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/dev.borealamgmt.com\/fr\/wp-json\/wp\/v2\/pages\/15127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.borealamgmt.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.borealamgmt.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.borealamgmt.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.borealamgmt.com\/fr\/wp-json\/wp\/v2\/comments?post=15127"}],"version-history":[{"count":3,"href":"https:\/\/dev.borealamgmt.com\/fr\/wp-json\/wp\/v2\/pages\/15127\/revisions"}],"predecessor-version":[{"id":15841,"href":"https:\/\/dev.borealamgmt.com\/fr\/wp-json\/wp\/v2\/pages\/15127\/revisions\/15841"}],"up":[{"embeddable":true,"href":"https:\/\/dev.borealamgmt.com\/fr\/wp-json\/wp\/v2\/pages\/13068"}],"wp:attachment":[{"href":"https:\/\/dev.borealamgmt.com\/fr\/wp-json\/wp\/v2\/media?parent=15127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}