{"id":13036,"date":"2025-08-19T22:56:23","date_gmt":"2025-08-19T22:56:23","guid":{"rendered":"https:\/\/dev.borealamgmt.com\/lessentiel-du-service-a-la-clientele\/"},"modified":"2025-09-16T23:06:27","modified_gmt":"2025-09-16T23:06:27","slug":"lessentiel-du-service-a-la-clientele","status":"publish","type":"page","link":"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/lessentiel-du-service-a-la-clientele\/","title":{"rendered":"Les essentiels du service \u00e0 la client\u00e8le (1 journ\u00e9e)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13036\" class=\"elementor elementor-13036 elementor-11244\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76ade919 e-flex e-con-boxed e-con e-parent\" data-id=\"76ade919\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-735c0c58 elementor-widget elementor-widget-spacer\" data-id=\"735c0c58\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c50f127 elementor-widget elementor-widget-heading\" data-id=\"7c50f127\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les essentiels du service \u00e0 la client\u00e8le (1 journ\u00e9e)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4687776b elementor-widget elementor-widget-text-editor\" data-id=\"4687776b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Offrez \u00e0 vos \u00e9quipes les moyens de ma\u00eetriser les comp\u00e9tences et strat\u00e9gies d\u2019un service exceptionnel, pour conqu\u00e9rir et fid\u00e9liser vos clients avec efficacit\u00e9.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31f88e31 elementor-widget elementor-widget-button\" data-id=\"31f88e31\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/dev.borealamgmt.com\/fr\/formation-des-employes-de-borealarise-formulaire-de-contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Group_3142\" viewBox=\"0 0 24.66 13.62\"><defs><style>      .st0 {        fill: #c6b8f0;      }    <\/style><\/defs><path id=\"Path_189\" class=\"st0\" d=\"M12.86,0v4.04l1.2,1.2,1.57,1.57-1.57,1.57-1.2,1.2v4.04l11.79-6.81L12.86,0Z\"><\/path><rect id=\"Rectangle_253\" class=\"st0\" y=\"5.11\" width=\"11.23\" height=\"3.41\"><\/rect><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9servez le programme<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7aa7538 elementor-widget elementor-widget-spacer\" data-id=\"7aa7538\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-534e32bf e-flex e-con-boxed e-con e-parent\" data-id=\"534e32bf\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2223bf75 elementor-widget elementor-widget-spacer\" data-id=\"2223bf75\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62d91ac3 elementor-widget elementor-widget-heading\" data-id=\"62d91ac3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Public cible<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6493573d elementor-widget elementor-widget-text-editor\" data-id=\"6493573d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Tous les employ\u00e9\u00b7e\u00b7s et les \u00e9quipes qui servent les clients en premi\u00e8re ligne (il peut s\u2019agir de clients internes ou externes).<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-437ba046 e-flex e-con-boxed e-con e-parent\" data-id=\"437ba046\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24407421 elementor-widget elementor-widget-spacer\" data-id=\"24407421\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ed5b51 elementor-widget elementor-widget-text-editor\" data-id=\"9ed5b51\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Lorsqu&rsquo;on\u00a0travaille avec des clients internes ou externes, la capacit\u00e9 \u00e0 fournir un excellent service \u00e0 la client\u00e8le est essentielle pour une r\u00e9ussite durable. Ce programme donne aux \u00e9quipes les moyens d&rsquo;exceller dans la prestation d&rsquo;un service exceptionnel en ma\u00eetrisant des comp\u00e9tences et des strat\u00e9gies de base; il couvre les techniques de communication, de r\u00e9solution de probl\u00e8mes et de ma\u00eetrise de soi, et renforce l&rsquo;importance de la collaboration dans un environnement positif et ax\u00e9 sur le client.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-327426e0 elementor-widget elementor-widget-spacer\" data-id=\"327426e0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c5be997 e-flex e-con-boxed e-con e-parent\" data-id=\"7c5be997\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45004fbe elementor-widget elementor-widget-spacer\" data-id=\"45004fbe\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9005246 elementor-hidden-mobile e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"9005246\" data-element_type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal&quot;:&quot;start&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"151016006\" aria-label=\"Onglets. Ouvrez des \u00e9l\u00e9ments avec Entrer ou Espace, fermez-les avec Echape et naviguez \u00e0 l&#039;aide des touches fl\u00e9ch\u00e9es.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1510160061\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1510160061\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tR\u00e9sultats\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1510160062\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1510160062\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tPrincipes d'orientation de la conception\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1510160063\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1510160063\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tObjectifs\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1510160061\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1510160061\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-1810e7a e-con-full e-flex e-con e-child\" data-id=\"1810e7a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4194ea27 elementor-widget elementor-widget-text-editor\" data-id=\"4194ea27\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ce programme a \u00e9t\u00e9 con\u00e7u pour aider les participant\u00b7e\u00b7s \u00e0 constituer une bo\u00eete \u00e0 outils compl\u00e8te en service \u00e0 la client\u00e8le, comprenant : des comp\u00e9tences de communication sup\u00e9rieures pour \u00e9tablir un bon rapport avec les clients, la capacit\u00e9 de maintenir la fid\u00e9lit\u00e9 des clients dans les moments cl\u00e9s, de r\u00e9cup\u00e9rer des clients perdus, de d\u00e9montrer une attention sinc\u00e8re et de retrouver son calme face \u00e0 des situations difficiles. Les participants \u00e9laboreront \u00e9galement des plans d\u2019action personnels pour appliquer ces apprentissages au poste de travail.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1105cf4e elementor-widget elementor-widget-button\" data-id=\"1105cf4e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/dev.borealamgmt.com\/borealarise-employe\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Group_3142\" viewBox=\"0 0 24.66 13.62\"><defs><style>      .st0 {        fill: #c6b8f0;      }    <\/style><\/defs><path id=\"Path_189\" class=\"st0\" d=\"M12.86,0v4.04l1.2,1.2,1.57,1.57-1.57,1.57-1.2,1.2v4.04l11.79-6.81L12.86,0Z\"><\/path><rect id=\"Rectangle_253\" class=\"st0\" y=\"5.11\" width=\"11.23\" height=\"3.41\"><\/rect><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">r\u00e9server le programme<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1510160062\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1510160062\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-60213e8f e-con-full e-flex e-con e-child\" data-id=\"60213e8f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa985ff elementor-widget elementor-widget-text-editor\" data-id=\"aa985ff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous apprenons tous de mani\u00e8re diff\u00e9rente, c&rsquo;est pourquoi la conception inclusive est au c\u0153ur de l&rsquo;approche de Boreala Management. Nos formations prennent en compte une panoplie de besoins et de pr\u00e9f\u00e9rences afin de garantir un environnement d\u2019apprentissage psychologiquement s\u00e9curisant et optimal. Nous int\u00e9grons des activit\u00e9s favorisant l\u2019apprentissage exp\u00e9rientiel, des exercices de r\u00e9flexion, des rep\u00e8res pour la conceptualisation ainsi que des outils simples (cahiers d&rsquo;activit\u00e9s) pour faciliter l\u2019application du contenu en milieu de travail.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1510160063\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1510160063\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-4dc7b1d1 e-con-full e-flex e-con e-child\" data-id=\"4dc7b1d1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29c7bfa elementor-widget elementor-widget-text-editor\" data-id=\"29c7bfa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Comment le contexte et l\u2019importance du service client s\u2019inscrivent dans l\u2019environnement professionnel actuel.<\/li><li>L\u2019importance de la collaboration et Le r\u00f4le que chaque membre de l\u2019\u00e9quipe joue dans la contribution d\u2019une culture centr\u00e9e sur le client.<\/li><li>Comment nos attitudes influencent la perception que les autres ont de nous et comment les canaliser pour offrir un service client exceptionnel.<\/li><li>Comp\u00e9tences fondamentales en communication et en \u00e9coute pour renforcer la compr\u00e9hension et confiance.<\/li><li>Strat\u00e9gies efficaces de communication virtuelle et par courriel pour obtenir de meilleurs r\u00e9sultats.<\/li><li>Outils pour g\u00e9rer les conflits avec les clients, m\u00e9thodes efficaces pour annoncer des mauvaises nouvelles si n\u00e9cessaire et, au final, transformer un client insatisfait en client fid\u00e8le.<\/li><li>Comment appliquer les nouvelles comp\u00e9tences et strat\u00e9gies dans le cadre de leur travail gr\u00e2ce \u00e0 un plan d\u2019action personnel cibl\u00e9.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e3cdca elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-n-accordion\" data-id=\"4e3cdca\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8200\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-8200\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> R\u00c9SULTATS <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 32.33 32.33\"><defs><style>      .st0 {        fill: #f3ecda;      }    <\/style><\/defs><g id=\"Group_3489\"><path id=\"Path_1647\" class=\"st0\" d=\"M12.06,11.55H0v8.22h32.33v-8.22H12.06Z\"><\/path><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32.333\" height=\"32.333\" viewBox=\"0 0 32.333 32.333\"><g id=\"Group_3489\" data-name=\"Group 3489\" transform=\"translate(-1707.332 -1653.333)\"><path id=\"Path_1596\" data-name=\"Path 1596\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1685.666) rotate(-90)\" fill=\"#f3ecda\"><\/path><path id=\"Path_1647\" data-name=\"Path 1647\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1652.832)\" fill=\"#f3ecda\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8200\" class=\"elementor-element elementor-element-5a7d58b e-con-full e-flex e-con e-child\" data-id=\"5a7d58b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8200\" class=\"elementor-element elementor-element-58ed692 e-flex e-con-boxed e-con e-child\" data-id=\"58ed692\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56b6cc4 elementor-widget elementor-widget-text-editor\" data-id=\"56b6cc4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Ce programme est con\u00e7u pour aider les participants \u00e0 se doter d&rsquo;une bo\u00eete \u00e0 outils compl\u00e8te pour le service \u00e0 la client\u00e8le, qui comprendra : des comp\u00e9tences de communication sup\u00e9rieures pour \u00e9tablir un rapport avec les clients, la capacit\u00e9 de maintenir la fid\u00e9lit\u00e9 des clients dans les moments cl\u00e9s qui comptent, de r\u00e9cup\u00e9rer les clients perdus, de faire preuve d&rsquo;une v\u00e9ritable attention et de retrouver son sang-froid face \u00e0 des situations difficiles. Les participants \u00e9laboreront \u00e9galement des plans d&rsquo;action personnels pour appliquer les connaissances acquises sur le lieu de travail. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8201\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8201\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> PRINCIPES D'ORIENTATION DE LA CONCEPTION <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 32.33 32.33\"><defs><style>      .st0 {        fill: #f3ecda;      }    <\/style><\/defs><g id=\"Group_3489\"><path id=\"Path_1647\" class=\"st0\" d=\"M12.06,11.55H0v8.22h32.33v-8.22H12.06Z\"><\/path><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32.333\" height=\"32.333\" viewBox=\"0 0 32.333 32.333\"><g id=\"Group_3489\" data-name=\"Group 3489\" transform=\"translate(-1707.332 -1653.333)\"><path id=\"Path_1596\" data-name=\"Path 1596\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1685.666) rotate(-90)\" fill=\"#f3ecda\"><\/path><path id=\"Path_1647\" data-name=\"Path 1647\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1652.832)\" fill=\"#f3ecda\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8201\" class=\"elementor-element elementor-element-5ef1397 e-con-full e-flex e-con e-child\" data-id=\"5ef1397\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-567fa00 elementor-widget elementor-widget-text-editor\" data-id=\"567fa00\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Nous apprenons tous diff\u00e9remment. La conception de Boreala Management est inclusive et prend en compte toute une s\u00e9rie de besoins et de pr\u00e9f\u00e9rences des participants afin de garantir un environnement d&rsquo;apprentissage optimal et psychologiquement s\u00fbr.  Nous int\u00e9grons des activit\u00e9s d&rsquo;apprentissage par l&rsquo;exp\u00e9rience, des exercices de recherche pour la r\u00e9flexion, des lignes directrices pour la conceptualisation et des outils simples (polycopi\u00e9s) pour l&rsquo;application du contenu sur le lieu de travail.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8202\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8202\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> OBJECTIFS <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 32.33 32.33\"><defs><style>      .st0 {        fill: #f3ecda;      }    <\/style><\/defs><g id=\"Group_3489\"><path id=\"Path_1647\" class=\"st0\" d=\"M12.06,11.55H0v8.22h32.33v-8.22H12.06Z\"><\/path><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32.333\" height=\"32.333\" viewBox=\"0 0 32.333 32.333\"><g id=\"Group_3489\" data-name=\"Group 3489\" transform=\"translate(-1707.332 -1653.333)\"><path id=\"Path_1596\" data-name=\"Path 1596\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1685.666) rotate(-90)\" fill=\"#f3ecda\"><\/path><path id=\"Path_1647\" data-name=\"Path 1647\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1652.832)\" fill=\"#f3ecda\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8202\" class=\"elementor-element elementor-element-a1e7c00 e-flex e-con-boxed e-con e-child\" data-id=\"a1e7c00\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4e6a55 elementor-widget elementor-widget-text-editor\" data-id=\"e4e6a55\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comment le contexte et l&rsquo;importance du service \u00e0 la client\u00e8le s&rsquo;int\u00e8grent dans le paysage commercial d&rsquo;aujourd&rsquo;hui.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">l&rsquo;importance de la collaboration et le r\u00f4le que joue chaque membre de l&rsquo;\u00e9quipe pour contribuer \u00e0 une culture ax\u00e9e sur le client<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comment nos attitudes influencent la fa\u00e7on dont les autres nous per\u00e7oivent et comment nous pouvons les canaliser pour offrir un service \u00e0 la client\u00e8le exceptionnel.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comp\u00e9tences fondamentales en mati\u00e8re de communication et d&rsquo;\u00e9coute pour am\u00e9liorer la compr\u00e9hension et la confiance<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Strat\u00e9gies efficaces de communication virtuelle et par courrier \u00e9lectronique pour obtenir de meilleurs r\u00e9sultats.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Les outils pour g\u00e9rer les conflits avec les clients, les moyens efficaces pour annoncer les mauvaises nouvelles si n\u00e9cessaire et, par cons\u00e9quent, pour construire un client fid\u00e8le \u00e0 partir d&rsquo;un client m\u00e9content.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comment appliquer les nouvelles comp\u00e9tences et strat\u00e9gies sur le lieu de travail gr\u00e2ce \u00e0 un plan d&rsquo;action personnel cibl\u00e9.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b44f25c elementor-mobile-align-justify elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-button\" data-id=\"b44f25c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/dev.borealamgmt.com\/fr\/inscription-ouverte-a-borealarise-formulaire-de-contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Group_3142\" viewBox=\"0 0 24.66 13.62\"><defs><style>      .st0 {        fill: #c6b8f0;      }    <\/style><\/defs><path id=\"Path_189\" class=\"st0\" d=\"M12.86,0v4.04l1.2,1.2,1.57,1.57-1.57,1.57-1.2,1.2v4.04l11.79-6.81L12.86,0Z\"><\/path><rect id=\"Rectangle_253\" class=\"st0\" y=\"5.11\" width=\"11.23\" height=\"3.41\"><\/rect><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">S'inscrire<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bb671b0 elementor-widget elementor-widget-spacer\" data-id=\"7bb671b0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2dec2f1d e-flex e-con-boxed e-con e-parent\" data-id=\"2dec2f1d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-791908bd elementor-widget elementor-widget-spacer\" data-id=\"791908bd\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ee39cc9 elementor-widget elementor-widget-heading\" data-id=\"2ee39cc9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Parcours d'apprentissage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1270cc8b elementor-widget elementor-widget-spacer\" data-id=\"1270cc8b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68d0c1e6 elementor-widget elementor-widget-n-accordion\" data-id=\"68d0c1e6\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1750\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1750\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> R\u00f4les, attitudes et contributions <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 32.33 32.33\"><defs><style>      .st0 {        fill: #f3ecda;      }    <\/style><\/defs><g id=\"Group_3489\"><path id=\"Path_1647\" class=\"st0\" d=\"M12.06,11.55H0v8.22h32.33v-8.22H12.06Z\"><\/path><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32.333\" height=\"32.333\" viewBox=\"0 0 32.333 32.333\"><g id=\"Group_3489\" data-name=\"Group 3489\" transform=\"translate(-1707.332 -1653.333)\"><path id=\"Path_1596\" data-name=\"Path 1596\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1685.666) rotate(-90)\" fill=\"#f3ecda\"><\/path><path id=\"Path_1647\" data-name=\"Path 1647\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1652.832)\" fill=\"#f3ecda\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1750\" class=\"elementor-element elementor-element-1a02adff e-con-full e-flex e-con e-child\" data-id=\"1a02adff\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1750\" class=\"elementor-element elementor-element-4213a798 e-flex e-con-boxed e-con e-child\" data-id=\"4213a798\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ef90980 elementor-widget elementor-widget-text-editor\" data-id=\"6ef90980\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Introductions, d\u00e9fis et r\u00e9sultats<\/li><li>Importance de la relation avec le client<\/li><li>Contribuer \u00e0 une culture positive ax\u00e9e sur le client<\/li><li>Les attitudes\u00a0et la fa\u00e7on dont elles influencent notre capacit\u00e9 \u00e0 gagner la confiance et la fid\u00e9lit\u00e9<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1751\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1751\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Communiquer pour \u00e9tablir des bons rapports et la confiance <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 32.33 32.33\"><defs><style>      .st0 {        fill: #f3ecda;      }    <\/style><\/defs><g id=\"Group_3489\"><path id=\"Path_1647\" class=\"st0\" d=\"M12.06,11.55H0v8.22h32.33v-8.22H12.06Z\"><\/path><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32.333\" height=\"32.333\" viewBox=\"0 0 32.333 32.333\"><g id=\"Group_3489\" data-name=\"Group 3489\" transform=\"translate(-1707.332 -1653.333)\"><path id=\"Path_1596\" data-name=\"Path 1596\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1685.666) rotate(-90)\" fill=\"#f3ecda\"><\/path><path id=\"Path_1647\" data-name=\"Path 1647\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1652.832)\" fill=\"#f3ecda\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1751\" class=\"elementor-element elementor-element-22c85efe e-con-full e-flex e-con e-child\" data-id=\"22c85efe\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61c6805c elementor-widget elementor-widget-text-editor\" data-id=\"61c6805c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Approfondir le rapport et la confiance en communication virtuelle et par courriel gr\u00e2ce \u00e0 l\u2019\u00e9coute, incluant :<ul><li>L\u2019empathie<\/li><li>La d\u00e9monstration du respect<\/li><li>L\u2019identification des signaux<\/li><li>La d\u00e9sescalade<\/li><\/ul><\/li><li>Conseils pour une communication efficace<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1752\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1752\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> R\u00e9solution de probl\u00e8mes face aux d\u00e9fis <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 32.33 32.33\"><defs><style>      .st0 {        fill: #f3ecda;      }    <\/style><\/defs><g id=\"Group_3489\"><path id=\"Path_1647\" class=\"st0\" d=\"M12.06,11.55H0v8.22h32.33v-8.22H12.06Z\"><\/path><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32.333\" height=\"32.333\" viewBox=\"0 0 32.333 32.333\"><g id=\"Group_3489\" data-name=\"Group 3489\" transform=\"translate(-1707.332 -1653.333)\"><path id=\"Path_1596\" data-name=\"Path 1596\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1685.666) rotate(-90)\" fill=\"#f3ecda\"><\/path><path id=\"Path_1647\" data-name=\"Path 1647\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1652.832)\" fill=\"#f3ecda\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1752\" class=\"elementor-element elementor-element-72ffdcde e-con-full e-flex e-con e-child\" data-id=\"72ffdcde\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1d5a76 elementor-widget elementor-widget-text-editor\" data-id=\"b1d5a76\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Explorer des approches de r\u00e9solution de probl\u00e8mes pour surmonter les probl\u00e8mes et obstacles des clients<\/li><li>S\u2019exercer \u00e0 adopter une approche assertive pour dire \u00ab non \u00bb de mani\u00e8re constructive<ul><li>Processus en 3 \u00e9tapes<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1753\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1753\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Planifier et s'engager <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 32.33 32.33\"><defs><style>      .st0 {        fill: #f3ecda;      }    <\/style><\/defs><g id=\"Group_3489\"><path id=\"Path_1647\" class=\"st0\" d=\"M12.06,11.55H0v8.22h32.33v-8.22H12.06Z\"><\/path><\/g><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32.333\" height=\"32.333\" viewBox=\"0 0 32.333 32.333\"><g id=\"Group_3489\" data-name=\"Group 3489\" transform=\"translate(-1707.332 -1653.333)\"><path id=\"Path_1596\" data-name=\"Path 1596\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1685.666) rotate(-90)\" fill=\"#f3ecda\"><\/path><path id=\"Path_1647\" data-name=\"Path 1647\" d=\"M12.055,12.055H0v8.223H32.333V12.055H12.055Z\" transform=\"translate(1707.332 1652.832)\" fill=\"#f3ecda\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1753\" class=\"elementor-element elementor-element-41fc3280 e-flex e-con-boxed e-con e-child\" data-id=\"41fc3280\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b375671 elementor-widget elementor-widget-text-editor\" data-id=\"b375671\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Identifier votre r\u00f4le en contribuant \u00e0 une dynamique d\u2019\u00e9quipe positive et \u00e0 une exp\u00e9rience client exceptionnelle<\/li><li>Explorer comment encourager la responsabilisation en apportant du soutien \u00e0 vos coll\u00e8gues<\/li><li>Conseils pour une communication virtuelle et par email efficace<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57248572 elementor-widget elementor-widget-spacer\" data-id=\"57248572\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26a377c7 elementor-widget elementor-widget-text-editor\" data-id=\"26a377c7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>NOTE<\/b><i>: <\/i><i>Cette formation a \u00e9t\u00e9 con\u00e7ue pour environ 8 \u00e0 10 <\/i><i>participant<\/i><i>\u00b7<\/i><i>e<\/i><i>\u00b7<\/i><i>s <\/i><i>. Toute modification (ex: un public de niveaux vari\u00e9s, un plus grand nombre de <\/i><i>participant<\/i><i>\u00b7<\/i><i>e<\/i><i>\u00b7<\/i><i>s <\/i><i>ou des journ\u00e9es de formation plus courtes) pourrait n\u00e9cessiter des ajustements afin de garantir une exp\u00e9rience d\u2019apprentissage optimale.<\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13f2d162 elementor-widget elementor-widget-button\" data-id=\"13f2d162\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/dev.borealamgmt.com\/borealarise-employe\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Group_3142\" viewBox=\"0 0 24.66 13.62\"><defs><style>      .st0 {        fill: #c6b8f0;      }    <\/style><\/defs><path id=\"Path_189\" class=\"st0\" d=\"M12.86,0v4.04l1.2,1.2,1.57,1.57-1.57,1.57-1.2,1.2v4.04l11.79-6.81L12.86,0Z\"><\/path><rect id=\"Rectangle_253\" class=\"st0\" y=\"5.11\" width=\"11.23\" height=\"3.41\"><\/rect><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">r\u00e9server le programme<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a5ff569 elementor-widget elementor-widget-spacer\" data-id=\"2a5ff569\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c90ddab e-flex e-con-boxed e-con e-parent\" data-id=\"c90ddab\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3414be elementor-widget elementor-widget-spacer\" data-id=\"e3414be\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d61b37f elementor-widget elementor-widget-heading\" data-id=\"d61b37f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Voir plus de programmes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23a6222 elementor-widget__width-auto elementor-hidden-desktop elementor-widget elementor-widget-html\" data-id=\"23a6222\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"posts-navigation\">\r\n    <button class=\"nav-btn prev\" onclick=\"scrollPosts('left', this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Blue_Button-_Carousel_Left.svg\" alt=\"Pr\u00e9c\u00e9dent\" style=\"width: 50px; height: 50px;\">\r\n    <\/button>\r\n    <button class=\"nav-btn next\" onclick=\"scrollPosts('right', this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/06\/Play-button.svg\" alt=\"Suivant\" style=\"width: 50px; height: 50px;\">\r\n    <\/button>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf3a9c9 elementor-widget__width-auto elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-html\" data-id=\"bf3a9c9\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"posts-navigation\">\r\n    <button class=\"nav-btn prev\" onclick=\"scrollPosts('left', this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Blue_Button-_Carousel_Left.svg\" alt=\"Pr\u00e9c\u00e9dent\" style=\"width: 50px; height: 50px;\">\r\n    <\/button>\r\n    <button class=\"nav-btn next\" onclick=\"scrollPosts('right', this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/06\/Play-button.svg\" alt=\"Suivant\" style=\"width: 50px; height: 50px;\">\r\n    <\/button>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d85e22 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-loop-grid\" data-id=\"8d85e22\" data-element_type=\"widget\" data-settings=\"{&quot;template_id&quot;:13153,&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;_skin&quot;:&quot;post&quot;,&quot;columns&quot;:&quot;3&quot;,&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;[data-elementor-type=\\&quot;loop-item\\&quot;]&quot;,&quot;row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-grid.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-loop-container elementor-grid\" role=\"list\">\n\t\t<style id=\"loop-13153\">.elementor-13153 .elementor-element.elementor-element-bee6e43{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-13153 .elementor-element.elementor-element-9196036 > .elementor-widget-container{margin:0px 0px 0px 0px;}.elementor-13153 .elementor-element.elementor-element-4e49a90{--display:flex;--min-height:200px;--margin-top:-20px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:25px;--padding-bottom:25px;--padding-left:25px;--padding-right:25px;}.elementor-13153 .elementor-element.elementor-element-4e49a90:not(.elementor-motion-effects-element-type-background), .elementor-13153 .elementor-element.elementor-element-4e49a90 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#003C52;}.elementor-widget-heading .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-13153 .elementor-element.elementor-element-291cbb6 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-13153 .elementor-element.elementor-element-291cbb6 .elementor-heading-title{font-family:\"Causten\", Sans-serif;font-size:18px;font-weight:700;color:#C6B8F0;}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-13153 .elementor-element.elementor-element-12481e4 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-13153 .elementor-element.elementor-element-12481e4{font-family:\"Causten\", Sans-serif;font-size:16px;font-weight:400;color:#FFFFFF;}.elementor-widget-button .elementor-button{background-color:var( --e-global-color-accent );font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );}.elementor-13153 .elementor-element.elementor-element-895062d .elementor-button{background-color:#E9E9E900;font-family:\"Causten\", Sans-serif;font-weight:700;text-transform:uppercase;text-decoration:underline;fill:#FFFFFF;color:#FFFFFF;}.elementor-13153 .elementor-element.elementor-element-895062d > .elementor-widget-container{margin:10px 0px 0px -20px;padding:0px 0px 0px 0px;}.elementor-13153 .elementor-element.elementor-element-895062d .elementor-button-content-wrapper{flex-direction:row-reverse;}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"13153\" class=\"elementor elementor-13153 elementor-12302 e-loop-item e-loop-item-13270 post-13270 training-open-enrolm type-training-open-enrolm status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-bee6e43 e-flex e-con-boxed e-con e-parent\" data-id=\"bee6e43\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9196036 elementor-widget elementor-widget-image\" data-id=\"9196036\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/elementor\/thumbs\/Boreala-Management-38-rasflofbz7zx8yr7weeqnrf8u8vn2pqhlthguul224.png\" title=\"Boreala Management (38)\" alt=\"Boreala Management (38)\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e49a90 e-con-full e-flex e-con e-child\" data-id=\"4e49a90\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-291cbb6 elementor-widget elementor-widget-heading\" data-id=\"291cbb6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comp\u00e9tences avanc\u00e9es en mati\u00e8re de n\u00e9gociation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12481e4 elementor-widget elementor-widget-text-editor\" data-id=\"12481e4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLib\u00e9rez le pouvoir de persuasion et transformez les interactions en succ\u00e8s collaboratif pour transformer les r\u00e9sultats dans n&rsquo;importe quel sc\u00e9nario de n\u00e9gociation.  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-895062d elementor-widget elementor-widget-button\" data-id=\"895062d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/dev.borealamgmt.com\/borealarise-open-enrolment\/advanced-negotiation-skills\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Group_3142\" viewBox=\"0 0 24.66 13.62\"><defs><style>      .st0 {        fill: #c6b8f0;      }    <\/style><\/defs><path id=\"Path_189\" class=\"st0\" d=\"M12.86,0v4.04l1.2,1.2,1.57,1.57-1.57,1.57-1.2,1.2v4.04l11.79-6.81L12.86,0Z\"><\/path><rect id=\"Rectangle_253\" class=\"st0\" y=\"5.11\" width=\"11.23\" height=\"3.41\"><\/rect><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"13153\" class=\"elementor elementor-13153 elementor-12302 e-loop-item e-loop-item-13269 post-13269 training-open-enrolm type-training-open-enrolm status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-bee6e43 e-flex e-con-boxed e-con e-parent\" data-id=\"bee6e43\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9196036 elementor-widget elementor-widget-image\" data-id=\"9196036\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/elementor\/thumbs\/Boreala-Management-35-rasf9cridf4l10nnv2mtyvdogdme5kt6ktkac8uvn0.png\" title=\"Boreala Management (35)\" alt=\"Boreala Management (35)\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e49a90 e-con-full e-flex e-con e-child\" data-id=\"4e49a90\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-291cbb6 elementor-widget elementor-widget-heading\" data-id=\"291cbb6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L'essentiel du service \u00e0 la client\u00e8le (1 jour)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12481e4 elementor-widget elementor-widget-text-editor\" data-id=\"12481e4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDonnez aux \u00e9quipes les outils n\u00e9cessaires pour ma\u00eetriser les comp\u00e9tences, les attitudes et les strat\u00e9gies d&rsquo;un service exceptionnel afin de gagner et de conserver des clients avec plus de facilit\u00e9 et d&rsquo;efficacit\u00e9.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-895062d elementor-widget elementor-widget-button\" data-id=\"895062d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/dev.borealamgmt.com\/borealarise-open-enrolment\/customer-service-essentials\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Group_3142\" viewBox=\"0 0 24.66 13.62\"><defs><style>      .st0 {        fill: #c6b8f0;      }    <\/style><\/defs><path id=\"Path_189\" class=\"st0\" d=\"M12.86,0v4.04l1.2,1.2,1.57,1.57-1.57,1.57-1.2,1.2v4.04l11.79-6.81L12.86,0Z\"><\/path><rect id=\"Rectangle_253\" class=\"st0\" y=\"5.11\" width=\"11.23\" height=\"3.41\"><\/rect><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"13153\" class=\"elementor elementor-13153 elementor-12302 e-loop-item e-loop-item-13268 post-13268 training-open-enrolm type-training-open-enrolm status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-bee6e43 e-flex e-con-boxed e-con e-parent\" data-id=\"bee6e43\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9196036 elementor-widget elementor-widget-image\" data-id=\"9196036\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/elementor\/thumbs\/Boreala-Management-37-rasfflexqto43tlcf9qo0soufgv498l13phc1dlsbw.png\" title=\"Boreala Management (37)\" alt=\"Boreala Management (37)\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e49a90 e-con-full e-flex e-con e-child\" data-id=\"4e49a90\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-291cbb6 elementor-widget elementor-widget-heading\" data-id=\"291cbb6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L'essentiel du service \u00e0 la client\u00e8le<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12481e4 elementor-widget elementor-widget-text-editor\" data-id=\"12481e4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDonnez aux \u00e9quipes les outils n\u00e9cessaires pour ma\u00eetriser les comp\u00e9tences, les attitudes et les strat\u00e9gies d&rsquo;un service exceptionnel afin de gagner et de conserver des clients avec plus de facilit\u00e9 et d&rsquo;efficacit\u00e9.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-895062d elementor-widget elementor-widget-button\" data-id=\"895062d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/dev.borealamgmt.com\/borealarise-open-enrolment\/customer-service-essentials-2-days\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Group_3142\" viewBox=\"0 0 24.66 13.62\"><defs><style>      .st0 {        fill: #c6b8f0;      }    <\/style><\/defs><path id=\"Path_189\" class=\"st0\" d=\"M12.86,0v4.04l1.2,1.2,1.57,1.57-1.57,1.57-1.2,1.2v4.04l11.79-6.81L12.86,0Z\"><\/path><rect id=\"Rectangle_253\" class=\"st0\" y=\"5.11\" width=\"11.23\" height=\"3.41\"><\/rect><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e3ac81 elementor-widget elementor-widget-spacer\" data-id=\"3e3ac81\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56edf386 e-flex e-con-boxed e-con e-parent\" data-id=\"56edf386\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5967e579 e-con-full e-flex e-con e-child\" data-id=\"5967e579\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b0e3bbc elementor-widget elementor-widget-spacer\" data-id=\"5b0e3bbc\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35fb0537 elementor-widget elementor-widget-image\" data-id=\"35fb0537\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/06\/Icon_Motif-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-2267\" alt=\"\" srcset=\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/06\/Icon_Motif-150x150.png 150w, https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/06\/Icon_Motif-300x300.png 300w, https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/06\/Icon_Motif-100x100.png 100w, https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/06\/Icon_Motif.png 503w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39697e10 elementor-widget elementor-widget-heading\" data-id=\"39697e10\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pour en savoir plus sur <br>, consultez nos options de formation.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11724d2 elementor-hidden-desktop elementor-hidden-tablet elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"11724d2\" data-element_type=\"widget\" data-settings=\"{&quot;button_width&quot;:&quot;25&quot;,&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Aimant de plomb - BorealaRISE\" aria-label=\"Aimant de plomb - BorealaRISE\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"13036\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"11724d2\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Les essentiels du service \u00e0 la client\u00e8le (1 journ\u00e9e) - Gestion Bor\u00e9ala.\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"13036\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Nom\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Courriel\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-consent_checkbox elementor-col-100\">\n\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Je consens \u00e0 m&#039;abonner \u00e0 la lettre d&#039;information\" id=\"form-field-consent_checkbox-0\" name=\"form_fields[consent_checkbox]\"> <label for=\"form-field-consent_checkbox-0\">Je consens \u00e0 m'abonner \u00e0 la lettre d'information<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-25 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Group_3142\" viewBox=\"0 0 24.66 13.62\"><defs><style>      .st0 {        fill: #c6b8f0;      }    <\/style><\/defs><path id=\"Path_189\" class=\"st0\" d=\"M12.86,0v4.04l1.2,1.2,1.57,1.57-1.57,1.57-1.2,1.2v4.04l11.79-6.81L12.86,0Z\"><\/path><rect id=\"Rectangle_253\" class=\"st0\" y=\"5.11\" width=\"11.23\" height=\"3.41\"><\/rect><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-367857c1 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"367857c1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-864477d elementor-widget elementor-widget-spacer\" data-id=\"864477d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-465c0a76 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"465c0a76\" data-element_type=\"widget\" data-settings=\"{&quot;button_width&quot;:&quot;25&quot;,&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Aimant de plomb - BorealaRISE\" aria-label=\"Aimant de plomb - BorealaRISE\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"13036\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"465c0a76\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Les essentiels du service \u00e0 la client\u00e8le (1 journ\u00e9e) - Gestion Bor\u00e9ala.\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"13036\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Nom\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Courriel\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-consent_checkbox elementor-col-100\">\n\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Je consens \u00e0 m&#039;abonner \u00e0 la lettre d&#039;information\" id=\"form-field-consent_checkbox-0\" name=\"form_fields[consent_checkbox]\"> <label for=\"form-field-consent_checkbox-0\">Je consens \u00e0 m'abonner \u00e0 la lettre d'information<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-25 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Group_3142\" viewBox=\"0 0 24.66 13.62\"><defs><style>      .st0 {        fill: #c6b8f0;      }    <\/style><\/defs><path id=\"Path_189\" class=\"st0\" d=\"M12.86,0v4.04l1.2,1.2,1.57,1.57-1.57,1.57-1.2,1.2v4.04l11.79-6.81L12.86,0Z\"><\/path><rect id=\"Rectangle_253\" class=\"st0\" y=\"5.11\" width=\"11.23\" height=\"3.41\"><\/rect><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Les essentiels du service \u00e0 la client\u00e8le (1 journ\u00e9e) Offrez \u00e0 vos \u00e9quipes les moyens de ma\u00eetriser les comp\u00e9tences et strat\u00e9gies d\u2019un service exceptionnel, pour conqu\u00e9rir et fid\u00e9liser vos clients avec efficacit\u00e9. R\u00e9servez le programme Public cible Tous les employ\u00e9\u00b7e\u00b7s et les \u00e9quipes qui servent les clients en premi\u00e8re ligne (il peut s\u2019agir de clients [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":13068,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-13036","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Les essentiels du service \u00e0 la client\u00e8le (1 journ\u00e9e) - Gestion Bor\u00e9ala.<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Les essentiels du service \u00e0 la client\u00e8le (1 journ\u00e9e) - Gestion Bor\u00e9ala.\" \/>\n<meta property=\"og:description\" content=\"Les essentiels du service \u00e0 la client\u00e8le (1 journ\u00e9e) Offrez \u00e0 vos \u00e9quipes les moyens de ma\u00eetriser les comp\u00e9tences et strat\u00e9gies d\u2019un service exceptionnel, pour conqu\u00e9rir et fid\u00e9liser vos clients avec efficacit\u00e9. R\u00e9servez le programme Public cible Tous les employ\u00e9\u00b7e\u00b7s et les \u00e9quipes qui servent les clients en premi\u00e8re ligne (il peut s\u2019agir de clients [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/lessentiel-du-service-a-la-clientele\/\" \/>\n<meta property=\"og:site_name\" content=\"Gestion Bor\u00e9ala\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-16T23:06:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Blue_Button-_Carousel_Left.svg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/lessentiel-du-service-a-la-clientele\/\",\"url\":\"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/lessentiel-du-service-a-la-clientele\/\",\"name\":\"Les essentiels du service \u00e0 la client\u00e8le (1 journ\u00e9e) - Gestion Bor\u00e9ala.\",\"isPartOf\":{\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/lessentiel-du-service-a-la-clientele\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/lessentiel-du-service-a-la-clientele\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Blue_Button-_Carousel_Left.svg\",\"datePublished\":\"2025-08-19T22:56:23+00:00\",\"dateModified\":\"2025-09-16T23:06:27+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/lessentiel-du-service-a-la-clientele\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/lessentiel-du-service-a-la-clientele\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/lessentiel-du-service-a-la-clientele\/#primaryimage\",\"url\":\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Blue_Button-_Carousel_Left.svg\",\"contentUrl\":\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Blue_Button-_Carousel_Left.svg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/lessentiel-du-service-a-la-clientele\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/dev.borealamgmt.com\/fr\/page-daccueil\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Inscription ouverte \u00e0 BorealaRISE\",\"item\":\"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Les essentiels du service \u00e0 la client\u00e8le (1 journ\u00e9e)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/#website\",\"url\":\"https:\/\/dev.borealamgmt.com\/fr\/\",\"name\":\"Bor\u00e9ala Management\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/dev.borealamgmt.com\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/#organization\",\"name\":\"Boreala Management\",\"url\":\"https:\/\/dev.borealamgmt.com\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Logo_Boreala-Management_Corporate-Colors.webp\",\"contentUrl\":\"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Logo_Boreala-Management_Corporate-Colors.webp\",\"width\":2316,\"height\":985,\"caption\":\"Boreala Management\"},\"image\":{\"@id\":\"https:\/\/dev.borealamgmt.com\/fr\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Les essentiels du service \u00e0 la client\u00e8le (1 journ\u00e9e) - Gestion Bor\u00e9ala.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"fr_FR","og_type":"article","og_title":"Les essentiels du service \u00e0 la client\u00e8le (1 journ\u00e9e) - Gestion Bor\u00e9ala.","og_description":"Les essentiels du service \u00e0 la client\u00e8le (1 journ\u00e9e) Offrez \u00e0 vos \u00e9quipes les moyens de ma\u00eetriser les comp\u00e9tences et strat\u00e9gies d\u2019un service exceptionnel, pour conqu\u00e9rir et fid\u00e9liser vos clients avec efficacit\u00e9. R\u00e9servez le programme Public cible Tous les employ\u00e9\u00b7e\u00b7s et les \u00e9quipes qui servent les clients en premi\u00e8re ligne (il peut s\u2019agir de clients [&hellip;]","og_url":"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/lessentiel-du-service-a-la-clientele\/","og_site_name":"Gestion Bor\u00e9ala","article_modified_time":"2025-09-16T23:06:27+00:00","og_image":[{"url":"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Blue_Button-_Carousel_Left.svg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"12 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/lessentiel-du-service-a-la-clientele\/","url":"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/lessentiel-du-service-a-la-clientele\/","name":"Les essentiels du service \u00e0 la client\u00e8le (1 journ\u00e9e) - Gestion Bor\u00e9ala.","isPartOf":{"@id":"https:\/\/dev.borealamgmt.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/lessentiel-du-service-a-la-clientele\/#primaryimage"},"image":{"@id":"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/lessentiel-du-service-a-la-clientele\/#primaryimage"},"thumbnailUrl":"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Blue_Button-_Carousel_Left.svg","datePublished":"2025-08-19T22:56:23+00:00","dateModified":"2025-09-16T23:06:27+00:00","breadcrumb":{"@id":"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/lessentiel-du-service-a-la-clientele\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/lessentiel-du-service-a-la-clientele\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/lessentiel-du-service-a-la-clientele\/#primaryimage","url":"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Blue_Button-_Carousel_Left.svg","contentUrl":"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Blue_Button-_Carousel_Left.svg"},{"@type":"BreadcrumbList","@id":"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/lessentiel-du-service-a-la-clientele\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/dev.borealamgmt.com\/fr\/page-daccueil\/"},{"@type":"ListItem","position":2,"name":"Inscription ouverte \u00e0 BorealaRISE","item":"https:\/\/dev.borealamgmt.com\/fr\/formation-grand-public\/"},{"@type":"ListItem","position":3,"name":"Les essentiels du service \u00e0 la client\u00e8le (1 journ\u00e9e)"}]},{"@type":"WebSite","@id":"https:\/\/dev.borealamgmt.com\/fr\/#website","url":"https:\/\/dev.borealamgmt.com\/fr\/","name":"Bor\u00e9ala Management","description":"","publisher":{"@id":"https:\/\/dev.borealamgmt.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/dev.borealamgmt.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/dev.borealamgmt.com\/fr\/#organization","name":"Boreala Management","url":"https:\/\/dev.borealamgmt.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/dev.borealamgmt.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Logo_Boreala-Management_Corporate-Colors.webp","contentUrl":"https:\/\/dev.borealamgmt.com\/wp-content\/uploads\/2025\/05\/Logo_Boreala-Management_Corporate-Colors.webp","width":2316,"height":985,"caption":"Boreala Management"},"image":{"@id":"https:\/\/dev.borealamgmt.com\/fr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/dev.borealamgmt.com\/fr\/wp-json\/wp\/v2\/pages\/13036","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.borealamgmt.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.borealamgmt.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.borealamgmt.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.borealamgmt.com\/fr\/wp-json\/wp\/v2\/comments?post=13036"}],"version-history":[{"count":16,"href":"https:\/\/dev.borealamgmt.com\/fr\/wp-json\/wp\/v2\/pages\/13036\/revisions"}],"predecessor-version":[{"id":14608,"href":"https:\/\/dev.borealamgmt.com\/fr\/wp-json\/wp\/v2\/pages\/13036\/revisions\/14608"}],"up":[{"embeddable":true,"href":"https:\/\/dev.borealamgmt.com\/fr\/wp-json\/wp\/v2\/pages\/13068"}],"wp:attachment":[{"href":"https:\/\/dev.borealamgmt.com\/fr\/wp-json\/wp\/v2\/media?parent=13036"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}