Proactively Managing Conflict
Master the art of navigating challenging situations and conversations with diplomacy, tact, and credibility.
Learn to identify the root causes of interpersonal conflict while enhancing self-awareness and deepening your understanding of others.
Target Audience
Everyone
Having the capacity to handle challenging and complex dynamics, where different perspectives can escalate into unnecessary conflict is a critical skill within organizations experiencing uncertain and challenging times, or periods of change. Unresolved conflict on teams can lead to disengagement, lost productivity and potential health and safety consequences so this program incorporates a self-assessment and hands-on practice.
This program is designed to help participants: recognize the causes of interpersonal conflict, increase their own self-awareness of preferences and patterns and explore practical strategies that will increase comfort and effectiveness in proactively and assertively managing challenging conversations.
We all learn differently. At the core, Boreala Management’s design is inclusive and considers a whole host of participant needs and preferences to ensure a psychologically safe and optimal learning environment. We incorporate activities for experiential learning, inquiry exercises for reflection, guidelines for conceptualization, and simple tools (handouts) for applying the content in the workplace.
- The key elements of communication and how we each take in and process information
- How to listen with attention and communicate with intent
- How to reframe conflict with the goal of increasing positive outcomes
- How to identify personal conflict patterns and their potential triggers
- Various approaches to dealing with conflict (using the Thomas-Kilmann Conflict Mode Assessment for increased self-awareness)
- How to increase empathy and understanding of others and adjust their approach to avoid defensive responses
- Approaches to delivering key messages assertively and tactfully with a step-by-step conflict resolution framework (A-E-I-O-U model)
OUTCOMES
This program is designed to help participants: recognize the causes of interpersonal conflict, increase their own self-awareness of n preferences and patterns and explore practical strategies that will increase comfort and effectiveness in proactively and assertively managing challenging conversations.
DESGIN GUIDANCE PRINCIPLES
We all learn differently. At the core, Boreala Management’s design is inclusive and considers a whole host of participant needs and preferences to ensure a psychologically safe and optimal learning environment. We incorporate activities for experiential learning, inquiry exercises for reflection, guidelines for conceptualization, and simple tools (handouts) for applying the content in the workplace.
OBJECTIVES
- The key elements of communication and how we each take in and process information
- How to listen with attention and communicate with intent
- How to reframe conflict with the goal of increasing positive outcomes
- How to identify personal conflict patterns and their potential triggers
- Various approaches to dealing with conflict (using the Thomas-Kilmann Conflict Mode Assessment for increased self-awareness)
- How to increase empathy and understanding of others and adjust their approach to avoid defensive responses
- Approaches to delivering key messages assertively and tactfully with a step-by-step conflict resolution framework (A-E-I-O-U model)
Learning Pathway
Effective Communication
- Recognize the complexities of individual styles and approaches
- Listen with the intent to understand
- Communicate clearly and with empathy
Conflict Management Style
- Understand your style and approach to conflicts
- Apply the Thomas-Kilmann Conflict Mode Instrument (TKI)
- Apply the A-E-I-O-U Model for Conflict Management
Dealing with Challenging People
- Identify the types of personalities you find to be challenging
- Assess your experience with conflict and assertiveness
- Consolidate lessons-learned from past difficult situations
Changing the Conflict Patterns
- Approach difficult conversations with a clear positive intent
- Successfully apply conflict management techniques to your workplace
NOTE: This training has been designed for approximately 8-10 participants. Any changes to this (i.e. mixed level audience, more people or shorter training days) may require modifications to ensure an optimal learning experience
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