Effective Communications
Build trust, strengthen relationships and create mutual understanding during this foundational program
designed to provide actionable insights, easy-to-apply templates and hands-on skills practice.
Target Audience
All levels
This program supports participants in becoming more comfortable and confident in building trust and achieving mutual understanding. We designed this foundational program to provide actionable insights, easy-to-apply templates and hands-on skills practice. While other programs may cover the “how”, this program addresses the “why and how“: why we sometimes face misunderstandings, why we may experience conflict or why our ideas don’t have the impact the way we think they could. In addition, we explore the “what, when and where” so participants can make thoughtful choices and adapt more effectively to a variety of situations and contexts.
When communication capability and confidence increases, you may observe: Increased productivity and efficiency; reduced distractions/disruptions; increased trust and positive relationships between colleagues, direct reports and other stakeholders which could result in more information-sharing and creative collaboration.
We all learn differently. At the core, Boreala Management’s design is inclusive and considers a whole host of participant needs and preferences to ensure a psychologically safe and optimal learning environment. We incorporate activities for experiential learning, inquiry exercises for reflection, guidelines for conceptualization, and simple tools (handouts) for applying the content in the workplace.
- Understand why we think, say and react the way we do when we communicate
- How to apply listening skills & techniques for clarity, deeper understanding and increased trust
- The differences between the various methods and modes for communicating and choose the most effective approach for the best outcome. These may include:
- One-on-one in face-to-face or virtual contexts
- Emails and other written communication
- Team discussions
- Larger group meetings and more formal presentations
- Different options and approaches when there might be unexpected resistance, conflict or delays
- How to create a plan for a real-world conversation where outcomes are important; examples might include a peer-to-peer conversation, teaching somebody a new skills or process, a meeting that requires getting buy-in, a performance management or feedback discussion, etc.
OUTCOMES
When communication capability and confidence increases, you may observe: Increased productivity and efficiency; reduced distractions/disruptions; increased trust and positive relationships between colleagues, direct reports and other stakeholders which could result in more information-sharing and creative collaboration.
DESGIN GUIDANCE PRINCIPLES
We all learn differently. At the core, Boreala Management’s design is inclusive and considers a whole host of participant needs and preferences to ensure a psychologically safe and optimal learning environment. We incorporate activities for experiential learning, inquiry exercises for reflection, guidelines for conceptualization, and simple tools (handouts) for applying the content in the workplace.
OBJECTIVES
- Why we think, say and react the way we do when we communicate
- To create their own ‘guiding principles’ clarifying preferences so they can better communicate their needs and create a bridge between themselves and those they work with
- How to apply listening skills & techniques for clarity, deeper understanding and increased trust
- The differences between the various methods and modes for communicating and choose the most effective approach for the best outcome. These may include:
- One-on-one in face-to-face or virtual contexts
- Emails and other written communication
- Team discussions
- Larger group meetings and more formal presentations
- Different options and approaches when there might be unexpected resistance, conflict or delays
- How to create a plan for a real-world conversation where outcomes are important; examples might include a peer-to-peer conversation, teaching somebody a new skills or process, a meeting that requires getting buy-in, a performance management or feedback discussion, etc.
Learning Pathway
Communication at its Core
- Uncover what drives your words and reactions in everyday communication.
- Review the brain, emotions, and lived experience and how they shape your understanding and messaging.
- Build-your-own ‘personal user manual’ to clarify your ideal communication conditions.
Attention & Empathy in Action
- The brain and its mental shortcuts in decision-making
- How empathy and a well-timed pause can interrupt automatic, reactive responses
- Tools to boost attention, build curiosity, and align intention with impact through active listening
- The role of body language and tone in shaping how your message is received
Responding with Intention
- Physiological responses to stress and why they matter at work
- Reduce ‘fight-or-flight’ reactions by being intentional in your approach to tough conversations
- Use the SBIN feedback model to request change or reinforce what’s working
- Practice applying the model to a real-life scenario
- Reflect, commit, and plan for real-world follow-through
NOTE: This training has been designed for approximately 8-10 participants. Any changes to this (i.e. mixed level audience, more people or shorter training days) may require modifications to ensure an optimal learning experience
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